Operational management and governance responsibilities are different things but where is the line between these functions in your activities? Understanding how you meet your legal and ethical obligations and the risks your Board and organisation are prepared to take in doing so, requires very careful thought. DCA Advisory Services can help guide you through this difficult process.
Consider this: the NDIS will require the disability sector to double its workforce by 2018.
Now consider that half these roles may need to be filled by older workers or people who have English as a secondary language.
Competition for customer savvy, reliable and engaged staff is going to be fierce. Planning for service expansion or even contracting into boutique markets is going to require a creative workforce plan and it needs to happen now! Put simply, what type of strategies, structures and culture will your organisation need to attract and retain quality staff?
STRATEGY AND PLANNING
Does your organisation have a Strategic Planning process? If so, DCA Advisory Services can work within your system to get the most from it because often what’s already there is good enough; maybe it just needs to be used differently or reviewed and updated. Or, if you don’t have a process or want a new one, DCA can help you build it
It’s discovering and implementing the right strategies that matters most.
Understanding how much money you will need to deliver your purpose is fundamental. DCA Advisory Services can help you do the sums so you can see the financial realities of your plans; how much you will need; by when; and what are the financial risks and opportunities?
In the not-for-profit sector, customer focus is often considered out of context; it belongs in the commercial world – being person-centred is a much better descriptor.
Yes, perhaps it is true, that being truly person-centred is a great fit in say, a National Disability Insurance Scheme future in which people with disability become customers rather than beneficiaries. However, contemporary organisations understand that they are a very complex network of many value exchanges with many, many stakeholders; often with the power to disengage. To survive in a highly competitive market, your organisation needs deep understanding of these transactions whether the currency is money, volunteerism or even advocacy. Customer focus is an organisational wide culture that wants to understand and service your stakeholders. Why? To get the resources your organisation needs to thrive.
Marketing plans and customer focus must work in unison; the latter being the culture which brings life to the former. These plans are crucial for any organization especially those operating under the requirements of the NDIS.
Your plan will need careful design to ensure your products, services, and culture, are aligned with the needs of your customers, whether that is people with disabilities, other service providers, or perhaps even Government agencies. This is the environmental context that the NDIS will create.
With extensive marketing experience, DCA Advisory Services can assist your organisation develop an appropriate and achievable marketing plan.
Evaluation, Quality Management and Process Improvement
It’s not that long ago when stakeholders would simply give organisations resources on the assumption that they do good things – how times have changed. Now stakeholders expect to know a lot more about how their resources are used and what outcomes and impact have been achieved.
Good evaluation practices consider: what information each stakeholder needs; how it can be gathered efficiently and how it can create value for the organisation. A simple evaluation practice that is part of a good Quality Management system helps to lay the Foundations for on-going process improvement.
DCA Advisory Services can help identify and measure the things that matter most
INFORMATION AND KNOWLEDGE
COLLABORATION AND PARTNERSHIPS
HUMAN SERVICES QUALITY FRAMEWORK
DCA Advisory Services has the expertise to assist organisations in the development and review of the Human Services Quality Framework in Queensland and its associated continuous improvement framework.
Queensland’s existing quality and safeguards system will apply to all NDIS providers registered to deliver specialist disability services in Queensland during the transition to the NDIS or until a national quality and safeguards system is implemented.
ADAPT, ALIGN AND THRIVE